Symptom
- You are using a custom Masthead and have performed a NetWeaver upgrade
- You have followed and implemented KBA: 2420334 to resolve Runtime errors with your Masthead
- You still observe a Portal Runtime Error even after implementing the above KBA
- Checking the developer Default Trace files you see an error similar to the below:
"[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Application name : <masthead-name>
Component : pcd:portal_content/<location_to_header_iview>
Component class : com.sapportals.portal.navigation.LightHeaderiView
User : <user-id>
at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:776)
...
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:460)
at com.sapportals.portal.prt.pom.AbstractNode.putValue(AbstractNode.java:638)
at com.sapportals.portal.navigation.LightHeaderiView.doContent(LightHeaderiView.java:139)
..."
Read more...
Environment
- SAP NetWeaver Application Server for Java 7.3x and higher releases
- SAP NetWeaver Enterprise Portal
Product
SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3
Keywords
An, exception, occurred, while, processing, your, request, Send, the, exception, ID, to, your, portal, administrator, header, heading, master, head, fatal, exception, portalruntimeexception, title, headerbar , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN-AI , Application Integration , EP-PIN-NAV , Navigation , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , EP-PIN-PCM , Portal Content Model , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview