SAP Knowledge Base Article - Public

2777800 - Unable to view Declined and Pending Feedback Requests in View Feedback Requests - Continuous Performance Management

Symptom

When users try to view pending feedback requests or declined requests in CPM View Feedback Requests, the page doesn't display the requests. The page just shows "More" link.

View Feedback Requests CPM.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Go to Continuous Performance > Feedback > Request Feedback.
  2. Search user and Click Send.
  3. Go to View Feedback Requests to review the requests.

Cause

User who requested feedback has Employee Export permission but employee who received the request is not part of the permission's target population.

Resolution

In the current design, when both User Search permission and Employee Export permission are granted to the user, the Employee Export permission target population takes precedence over the "User Search" permission target population. Hence if the user has Employee Export Permission but employee who received the request is not part of the target population, the user will not be able to view the employee's data when viewing the feedback requests.

To fix this, ensure that employee is part of the target population in RBP Manage Permission Roles where the user has been granted Employee Export permission. Tip: To quickly search which role grants a specific permission for a user, you can use the option User Role Search.

Keywords

CPM view feedback requests pending request decline feedback request , KBA , csg_q , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , Problem

Product

SAP SuccessFactors Performance & Goals all versions