/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
The customer would like to use a custom e-mail address to send outbound e-mails from the Cloud for Customer system in ticket interactions.
The customer notice that when replying to a e-mail in a ticket, the standard cod.servicerequest@myXXXXX.mail.crm.ondemand.com is being used instead of the customized address defined.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Service; E-mail; Outbound; Inbound; C4C; Cloud for Customer; Ticket; Reply; Org Structures; Overwritten; Address; , KBA , LOD-CRM-SC-EML , Email , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.