SAP Knowledge Base Article - Preview

2778403 - Incorrect E-mail on Ticket Interaction Reply

Symptom

The customer would like to use a custom e-mail address to send outbound e-mails from the Cloud for Customer system in ticket interactions.

The customer notice that when replying to a e-mail in a ticket, the standard cod.servicerequest@myXXXXX.mail.crm.ondemand.com is being used instead of the customized address defined.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

Service; E-mail; Outbound; Inbound; C4C; Cloud for Customer; Ticket; Reply; Org Structures; Overwritten; Address; , KBA , LOD-CRM-SC-EML , Email , How To

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