2778907 - Unable to Change Passport Number for I9 Reverification [Compliance]

Symptom

When entering a new Passport Number an error is shown below when replacing the old number.

The following fields are required and must be filled in before you continue:

"Passport number does not match the number provided by new-hire previously"

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

In general, this is a common situation where an employee has received a replacement passport (as previous one is now expired).

Resolution

Live Customers:

Contact Product Support to change the passport number from the backend. Please provide the following details:

1. Company ID

2. Data Center

3. Affected Candidate

4. New Passport Number

Keywords

ONB-20182, I9 - Reverification, Onboarding, Passport Number, Passport number does not match the number provided by the new hire previously , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding