SAP Knowledge Base Article - Public

2779029 - Returns With External Reference are Not Available in Sales Order Return Rate Report


Return ABC is completed, while running the Sales Order Return Rate report to track all the returns, you find this return is not listed.

(ABP represents the ID of the customer return)


SAP Business ByDesign

Reproducing the Issue

  1. Go to the work center Sales Orders.
  2. Go to the view Returns.
  3. You are able to find return ABC.
  4. Open the report: Sales Order Return Rate.
  5. Set proper criterias, you are not able to see the return ABC in the report by anyway.


Return ABC is an external referenced document. However, the report Sales Order Return Rate is trying to show the return rate sales orders, and allows you to monitor the quality of products and performance of sales personnel. If the return does not have reference to an internal sales order, it is not available in this report.


This is the correct system behavior as designed.

See Also

see help center document: Sales Order Returns Rate


return; sales order return rate; external reference , KBA , SRD-CRM-RET , Returns , SRD-CRM-ORD , Orders & Contracts , Problem


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