SAP Knowledge Base Article - Public

2779195 - Cannot Update Incident Category and Service Category via Web Service or Excel

Symptom

When creating a Service Order, you cannot update field values Incident Category and Service Category via the ManageServiceOrderIn webservice or excel file upload.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Service Orders workcenter.
  2. Open the Service Order Processing view.
  3. Download the Excel Template.

You cannot change the excel template to include fields Incident Category and Service Category.

Cause

  • There is currently no option to update the field values for Incident Category and Service Category via web service.
  • Also no updates are possible by using the excel upload file.
  • This is the expected system behavior.

Resolution

  1. You can use a PDI solution to update those fields.
  2. PSM write enabled fields are:
    1. Business Object SERVICE_ORDER Node SERVICE_TERMS DT Element Path SRV_CATEGORY_KEY-ID-CONTENT.
    2. Business Object SERVICE_ORDER Node INCIDENT_SERVICE_ISS_CAT.

Keywords

Service Order, Service Category, Incident Category, Web Service, Excel, Serviceauftrag, Servicekategorie, Vorfallskategorie , KBA , AP-SVO-SO , Service Order , Problem

Product

SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908