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2779292 - sddone: Input/output error and Errors 823, 694 - SAP ASE

Symptom

  • ASE becomes unresponsive or may show many errors disrupting application activity
  • The ASE errorlog is reporting messages indicating I/O error:

    sddone: write error on virtual disk x block xxxxx:
    sddone: Input/output error
  • A variety of further messages may be seen immediately or some time after
  • These can include error 823, 69x and others :

    Error: 823, Severity: 24, State: 2
    I/O error detected during wait for BUF ... 

    Error: 694, Severity: 24, State: 10
    An attempt was made to read logical page 'xxx', virtpage 'xxxx' from virtual device '0' for database 'master' (1), object 'syslogins' (33), index 'syslogins' (0), partition 'syslogins_33' (33).
    The page was not read successfully. You may have a device problem or an operating system problem.

  • These errors may result in zombie / blocking spids, especially when error 6103 is reported:

    Error: 6103, Severity: 17, State: 1
    Unable to do cleanup for the killed process; received Msg 823.
    WARNING: Pss 0x0x00002abab6f906e8 found with open sdes. pspid 12605, psuid 68, pcurdb 71, system table entry 5, sdesp 0x0x00002ab7ff211170, objid 99.


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Environment

SAP Adaptive Server Enterprise (ASE) All Versions

Product

SAP Adaptive Server Enterprise all versions

Keywords

sybase, crash, os issue, inconsistency, operating system problem, EIO , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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