2779336 - Class Connector Failing or Not Updating Fields or Values

• Class Connector Not Updating Fields or Values;
• Class Connector creating a new Class instead of updating an existing one;
• Class Connector failing as "Cannot specify a NULL Key value for reference entity COL_NUM99_VAL".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Learning

• Run Class Connector to create Class, with no value in the Legacy ID;

                                            OR

• Run Class Connector to populate the Legacy ID in a manually created SO;

Custom Column 99 is not using a unique Value or is not present on the connector input file.

• The first time the connector creates the offering the system creates the SO_ID based on the item id, rev_date and item type.
• To update the same offering via connector this is when it uses its unique Legacy_ID (custom 99) to identify which offering to update.

1. System Admin
2. Configuration
3. Record configuration
4. Select a record to configure 'Class
5. See Column 99 and add as seen in below image.

• You should now see this custom column under Classes 

• Custom Column 99 is used as an unique identifier for the class and it is mandatory when running the connector by any means (update and/or create)

• If you are updating a Class, you should ensure you have custom column 99 to match input file value, otherwise it will create a new scheduled offering.

• You will update input file for COL_NUM99_VAL with recommended alpha-numeric characters instead of numbers.

• This is to avoid it being similar to Class IDs e.g. "XCW-123"

IMPORTANT:

• If you have created the Class via the UI, it is not possible to use the Class Connector to populate the legacy ID/ COL_NUM99_VAL.
• The Legacy ID cannot match any Class IDs or it will not work.

Schedule Offering Connector, Class Offering Connector, Class Update, Connectors, Connector, Custom Columns, COL_NUM99_VAL, Custom Column 99 , KBA , LOD-SF-LMS-CON , Connectors , Problem