Symptom
You are trying to configure access restriction for the Unassociated E-mails view, but are unable to make it work.
Environment
SAP Cloud for Customer
Cause
The access restriction for E-mail objects works based on Territory or Sales Organization. Considering Unassociated E-mails do not have any of those elements maintained, currently there is no standard way of restritcing the view.
Resolution
This is the standard behavior of the system as of the current release.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
unassociated e-mails ; access restriction ; e-mails ; , KBA , LOD-CRM-SRP , Service Request Processing , How To