Symptom
Business requires an SMS notification to be sent to an authorised Campaign Approver
Environment
SAP Marketing Cloud Edition
Reproducing the Issue
- Launch the Campaigns app.
- Choose the Create button at the top right corner of the screen.
- The Select Campaign Type dialog box appears.
- Select the Campaign category and enter other basic information.
- Assign and submit Campaign for approval to the marketing manager
- Email Notification is sent to the authorised approver
- SMS Notification cannot be sent because it is not available in Hybris Marketing
Resolution
- The system is workings as designed. Hybris Marketing only support Fiori and e-mail notifications.
- SMS notifications are not available in Hybris marketing yet.
Keywords
Campaign, Workflow Notification, SMS , KBA , CEC-MKT-CPG , Campaign , CEC-MKT-WF , SAP Marketing Workflow , Problem
Product
SAP S/4HANA Cloud 1902