2780088 - Ticket history data source show no data

When you try to preview the standard data source Ticket History (technical ID SEODSRQHHB) you get the message: No report data available to display; check the selection.  .

SAP Cloud for Customer

1. Go to the Business Analytics work center.
2. Go to the view Design Data Source.
3. Find and preview the data source Ticket History (SEODSRQHHB).

You get the below message: No report data available to display; check the selection.

However if you open any value help, you can see data.

This is because the Service Request History is not scoped in the System.

Follow the below steps to scope the Service Request History.

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects.
3. Click Edit Project Scope.
4. Click Next and choose All Elements.
5. Expand Service and click Service Request Management.
6. Click Next (Tab Review Questions).
7. Search for the question Service Request History.
8. Tick the box for: Do you want to enable Historical analysis of service requests.
9. Save.

Previewing the data source Ticket History (SEODSRQHHB) should show data for all tickets changed from now on.

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