SAP Knowledge Base Article - Preview

2780113 - How to Use Distribution Lists with PPF Actions in ITSM


  • You want to send an email to multiple users using an organizational business partner once a support team has been determined for an incident but the email field for the business partner will not accept a distribution list name as a valid entry.
  • Is it possible to add more CC recipients to the email?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN, distribution list, email notifications, support team, determination, organizational business partner, itsm, ppf, email , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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