SAP Knowledge Base Article - Public

2780127 - Is it possible to Change the URL for Document Routing Notification? - Performance Management

Symptom

Is it possible to Change the URL in the Document Routing Notification?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Performance Managenment

Reproducing the Issue

1. Document Routing Notification is enabled

2. A document has been routed

3. Your user recieved a document routing notification

4. You can access the system via the hyperlink "document link"

As per the screen shot below, the email notification received by the Document Routing Notification includes a Hyperlink for "Document Link".

document link routing notification.jpg

Example:

5. You would like to know is it possible customize this link to something like https://CompanyName.com/sf/pmreviews

Cause

It is not possible to customize this link. The parameters associated with this URL are identify by the page location.

Resolution

  • The URL in the notification is based on the customer domain URL.
  • It can not be defined differently other than the domain URL you use to login to your system.

Keywords

Document Routing Notification, URL, link, Email, Performance Management, Customize, Notification   , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Performance & Goals all versions