Symptom
- Agent "A" is performing an internal call transfer to Agent "B", but soon receives a new inbound call right after and accepts this call
- The problem is that this agent will hear the "RingOut.wav" alert until Agent "B" answers or Agent "A" hangs the call and at the same time hear the new alert coming from the new call
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.