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SAP Knowledge Base Article - PreviewSymptom
On creating new ticket, the value help of field case category does not show relevant data.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Incident Category , Service Category , Independent category , KBA , new ticket , incorrect category , LOD-CRM-SRP , Service Request Processing , Problem
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