SAP Knowledge Base Article - Public

2780466 - Termination Alert Notification Shows Incorrect Termination Date

Symptom

  • Employee has been terminated on 10th of April, effective as of 30th of April,
  • An alert notifivation was sent showing employee will leave on 10th of April

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

 SAP SuccessFactors Employee Central

Reproducing the Issue

Create an Alert workflow

Al1.png

create an alert message

Al4.png

Create an alert rule and trigger it in employment details

  1. Please Note: 2856599 - 1911 - Rule Scenario Base Objects Used in Alert Triggering Rules for Employee Central Data Objects - Generate Alerts for Employee Central Data 

terminate1.png

  • Employee has been terminated on 10th of April, effective as of 30th of April,
  • An alert notifivation will be sent showing employee will leave on 10th of April

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Employee Central Workflows: Implementation and Administration and View: Available Workflow Tags for E-mail Notifications

Also :

  • 2431478 - Example Configuration of an EC Alert and Notification Rule.
  • 2856599 - 1911 - Rule Scenario Base Objects Used in Alert Triggering Rules for Employee Central Data Objects - Generate Alerts for Employee Central Data 
  • Base object: Scenario : Generate Alerts : Base Objects Used in Alert Triggering Rules for Employee Central Data Objects
  • When you use Employee Information as a base object, you can access all entities through Employee Information. It is possible to define a saveAlert under jobInfo in the Manage Business Configuration tool and continue to use Employee Information as your base object. When you create the rule, specify fields from Job Information fields for your conditions.
  • View How Old Pending Alerts Are Handled

Cause

 In the alert message definition you used [[EFFECTIVE_DATE]].

This works for effective dated elements only. Employment  details is not effective dated, hence it will pick the change date and not the effective date.

Resolution

Create an alert rule with base object job information on termination event, then you can use [[EFFECTIVE_DATE]].

View: Available Workflow Tags for E-mail Notifications

See Also

  • 2315275 - Employee Central - Workflows & Alerts
  • 2676210 - EC Alerts and Notifications - Exclude Sending Alerts for Terminated Users
  • 2156278 - How to set up EC Alerts and Notification using Business Rules
  • 2462860 - How to Configure EC Alerts and Notifications to be sent on Staggered Dates/Intervals
  • 2757243 - Termination reminder alert
  • 2666252 - Can email templates created in document generation be used for EC Alerts?
  • 2677124 - EC Alerts: System Logic for when a saveAlert Rule is Removed or Changed
  • 2462997 - EC Alerts and Notification Job Failing 
  • 2757863 - Manage Alerts and Notifications tool
  • Guide: Employee Central Workflows: Implementation and Administration

Keywords

alert message, notification, effective date, terminate, tags, e-mail notifications , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC-RUL , DO NOT USE - Business Rules & Event Derivation , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions