2780535 - Contacts Not Available in Customer Invoices

You maintain Contacts in Sales Orders, but cannot use them in the Customer Invoice Output documents.

SAP Business ByDesign

1. Create a Sales Order.
2. Maintain Contacts in the Sales Order.
3. Take the Sales Order to the invoicing stage.

When Invoicing the Sales Order, the Contacts are not available in the Output XML file for the Customer Invoice.

The causes for this behavior are the following:

• Contacts are not taken over to the customer invoice from preceding documents. The contacts are included in the invoice's XML data only for certain countries. The BillToParty-ContactPerson field is available for countries such as GB, FR, CA, AU, ZA, DK, SG, and NO. In these cases, the contact person is determined from the bill-to-party contact details and will populate the contact person information in the XML for the listed countries, provided the information is maintained in the master data. 
• The Customer Invoice has predefined Involved Party Roles.
• Additional Party roles on header level would be a split criteria.

A new feature to include contacts the customer invoice's output for the relevant country can be requested on the SAP Business ByDesign's Customer Influence website.

Alternatively, extension fields can be created and added to the documents outputs to identify the contact's name in the invoice. Furthermore, a contact can be maintained as a Bill-To Party for the customer invoice, which is already included on the XML file by standard.

Note: Header Level Extension Fields will be considered a Split Criteria (check the KBA "1500875 - Split Criteria in Customer Invoicing" for more clarifications).

SAP Business ByDesign's Customer Influence website.

KBA 3235080 - No Contact Person Name in XML Data of Customer Invoice

KBA 1500875 - Split Criteria in Customer Invoicing

KBA 3655342 - The Contact Person in the XML Data and Output Template of the Customer Invoice is not Determined as Expected

Contacts, Sales Order, Customer Invoice, XML, Output document, Kontakte, Kundenauftrag, Rechnung, Ausgabedokument , KBA , AP-CI-CI , Customer Invoice , How To