SAP Knowledge Base Article - Public

2781046 - Preview Functionality of Customer Account Statement

Symptom

You want to know if Customer Account Statement can be previewed.

Environment

SAP Business ByDesign

Reproducing the Issue

Go to the Receivables Work center.

  1. Go to the Periodic Tasks view.
  2. Go to the Customer Account Statement Subview.
  3. Show Active Runs and Search for the Run ID.
  4. Select the Run ID and Choose View Report Run Results.

You do not find preview of Customer Account Statement.

Cause

You can only view Attachments generated out of Customer Account Statement Run and there is no preview available on Customer Account Statement.

Resolution

You can follow the below steps to view attachments:

  1. Go to the Receivables Work center.
  2. Go to the Customer Account Statement Subview.
  3. Show Active Runs and Search for the Run ID.
  4. Select the Run ID and Choose View Report Run Results.
  5. Go to Attachments Subview.

You can see the Attachment generated out of Customer Account Statement Run.

Keywords

Preview, Customer Account Statement, Attachment , KBA , customer account statement , preview , attachment , AP-PAY-GLO , Cross-Country Extensions , Problem

Product

SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 2002 ; SAP Business ByDesign 2005 ; SAP Business ByDesign 2008