2781352 - Users do not get the system emails when creating a new user in SAP Analytics Cloud (SAC)

• Users do not get the system emails from SAP Analytics Cloud using custom IDP when adding a new user  

• SAP Analytics Cloud

1. Create a new user in SAP which is using custom IDP.
2. The user doesn't get the email with user and initial password.
3. Click on "forgot password" in logon page of SAC, the user still cannot get any email to reset the password.

The new user is not existing in custom IDP.

Contact the administrator of custom IDP to add the new user to IDP and make sure it can login to the custom IDP

• How to find User Assistance for SAP Analytics Cloud?
• Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
• SAP Analytics Cloud > Learning > Guided Playlists
• Enabling a Custom SAML Identity Provider

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