Symptom
You are trying to post a Supplier Invoice but while doing so you receive an error message: "The following errors have been addressed to your service provider - Supplier Invoice ABC cannot create a Business Transaction (For Accounting). Once your service provider has solved the errors, the system closes the errors and restarts the processes automatically". (ABC represents the Supplier Invoice ID)
Environment
SAP Business ByDesign
Reproducing the Issue
- Click the work center Supplier Invoicing.
- Select the view Invoices and Credit Memos.
- Search your Supplier Invoice ABC.
- From the Document Flow tab, you can see a red open error icon displayed.
- When you click it, you can see this error message: "The following errors have been addressed to your service provider - Supplier Invoice ABC cannot create a Business Transaction (For Accounting). Once your service provider has solved the errors, the system closes the errors and restarts the processes automatically".
Cause
One of the reasons for this error message can be that the product category used in the Supplier Invoice is not enabled and therefore cannot be used to be assigned for any product in the system.
Resolution
To check the Product Category on the Supplier Invoice:
- Open the Supplier Invoice ABC.
- Go to Items tab and select the relevant Item.
- On Basic Data sub-tab you will notice the Product Category.
Then to check if the Product Category is enabled:
- Select the work center Product Data.
- Select the view Product Categories.
- Enable the product category you wish to use in your supplier invoice.
Keywords
Supplier invoice, product categories, error message. , KBA , AP-SIP , Supplier Invoice Processing , How To