Symptom
- In the SuccessFactors web application, the system has a 4000 character limit text in "textarea" fields (e.g. Comments, Description). However, on mobile, the character limit is 255 for text fields.
- When editing the text with more than 255 character, entered in the web application, on mobile is truncated, the text shows incomplete - only in edit mode.
Environment
- SAP SuccessFactors Goals Management
- SAP SuccessFactors Mobile (iOS & Android)
Reproducing the Issue
- Using the SuccessFactors web application, insert a text with more than 255 character in Goals;
- Using Mobile, access the Goals tab;
- The text is showing correctly in the field (view mode);
- Edit the text inserted;
- The text over 255 character is removed by the application and truncated.
Cause
Currently, on mobile, the character limit when entering or editing a text is 255 characters.
Resolution
- This behavior is as per design, and user should avoid entering a text with more than 255 characters with mobile, or editing in mobile a text inserted in the web application with more than 255 characters.
- Please consider raising an enhancement idea to have this feature introduced.
- To have your idea considered and voted on, and to track the interest of others, please visit https://influence.sap.com/successfactors and follow the instructions to submit your request.
Keywords
UI, app, mobile, iOS, android, text, character, field, textarea, limit, cut off, removed, deleted by system, comment, description, missing, enhancement, behavior, design, avoid, 255, MOB-21528 , MOB-27355 , KBA , LOD-SF-GM-MOB , Mobile , Product Enhancement
Product
SAP SuccessFactors Performance & Goals all versions