SAP Knowledge Base Article - Public

2781980 - Sales Order with Entitlement is in Status In Process but you Expect it to be in Status Completed.


Sales order is in status In Process but you expect it to be in status Completed.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Select the Sales Orders view.
  3. Open sales order ABC (ABC represents the sales order number).
  4. Navigate to the Items tab.
  5. Select line item XX (XX represents the line item number).
  6. Line item XX is of item type Entitlement - contract sale and linked to contract XYZ (XYZ represents the ID of the contract).
  7. The Invoice Status for the line item is in status Not Relevant and the Fulfillment Status of the line item is In Process.



The item type ETCS (Entitlement - contract sale) is used for selling contracts in sales orders via entitlements. When you enter an entitlement with this item group in the sales order, a related contract template is determined and a contract automatically created when you release the sales order. The contract created is in status In Preparation. Only once the contract is released the Fulfillment Status in the sales order will change to Finished.


  1. Go to the Sales Orders work center.
  2. Select the Contracts view
  3. Open contract XYZ which is in status In Preparation (XYZ represents the contract ID).
  4. Click on the Submit button and select the option Release.

The Fulfillment Status in the sales order for line item XX changes to Finished.


Entitlement; Contract Sale; ETCS; In Process; Status; Sales Order , KBA , AP-SLO-SO , Sales Order , Problem


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