SAP Knowledge Base Article - Public

2782254 - Ticket Description Field Not Coming In Full Wide Screen


In RUI screen ticket description field is coming only in half screen.


SAP Cloud For Customer

Reproducing the Issue

  • Open Ticket screen in open layout in HTML5.
  • Create a description KUT field in ticket with full wide screen.
  • Go to RUI, field width will only be in half screen.


In tickets RUI verticalFlowGrid layout is there and full width colSpan is ignored so it will not work for RUI.


This is a limitation. This use case is currently not supported.


RUI,Description,Wide Screen,Full Length , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions