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SAP Knowledge Base Article - PreviewSymptom
When working with Tickets, you notice that whenever a Ticket has a open survey and a follow-up ticket is created, the survey from the previous ticket is added in the Survey List for the follow-up ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Survey; Ticket; Behavior; C4C; Cloud for Customer; Follow-Up; Cloud for Customer; Service; Ticket Survey; , KBA , LOD-CRM-HCP-SRP , Ticketing , How To
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