SAP Knowledge Base Article - Public

2782451 - Crystal Reports and .NET application crashes unexpectedly on MS Windows 10 build 1809 in ucrtbase.dll

Symptom

  • Crystal Reports crash in various workflows.

  • .NET application using Crystal Reports crash on MS Windows 10.
      
  • There are no log files to report the crash in the folder:
     C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging
       
  • After upgrading to MS Window 10 version 1809, Crystal Reports, and third party applications using Crystal Reports for Visual Studio .NET ,crash, and generates an error in: C:\windows\System32\ucrtbase.dll
                 
  • In the Microsoft Event Viewer, it shows the following error:

    "Faulting application name: crw32.exe, version: 14.2.5.2618, time stamp: 0x5a1dcc75 Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0xc1f0557a Exception code: 0xc0000409 Fault offset: 0x000a24cb Faulting process id: 0xa40 Faulting application start time: 0x01d4eadd70493f78 Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe Faulting module path: C:\windows\System32\ucrtbase.dll Report Id: 4d9484f7-2a41-450f-b550-b392a2cfda2e Faulting package full name: Faulting package-relative application ID:"

Environment

  • SAP Crystal Reports 2016
      
  • SAP Crystal Reports Developer, for Visual Studio ( confirmed with SP 24 )
      
  • MS Window 10 upgraded to version 1809

Reproducing the Issue

  1. Install Crystal Reports on MS Windows 10
  2. Upgrade MS Window 10 to version 1809
  3. When using Crystal Reports, or other third party applications using Crystal Reports for Visual Studio .NET , it crash and generates an error in: C:\windows\System32\ucrtbase.dll

Resolution

  • Uninstall Crystal Reports or the third party application, and then re-install it.

Keywords

CR Designer application crash, ucrtbase.dll, cr for vs, .net , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016