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2782451 - Crystal Reports and .NET application crashes unexpectedly on MS Windows 10 build 1809 in ucrtbase.dll

Symptom

  • Crystal Reports crash in various workflows.

  • .NET application using Crystal Reports crash on MS Windows 10.
      
  • There are no log files to report the crash in the folder:
     C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging
       
  • After upgrading to MS Window 10 version 1809, Crystal Reports, and third party applications using Crystal Reports for Visual Studio .NET ,crash, and generates an error in: C:\windows\System32\ucrtbase.dll
                 
  • In the Microsoft Event Viewer, it shows the following error:

    "Faulting application name: crw32.exe, version: 14.2.5.2618, time stamp: 0x5a1dcc75 Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0xc1f0557a Exception code: 0xc0000409 Fault offset: 0x000a24cb Faulting process id: 0xa40 Faulting application start time: 0x01d4eadd70493f78 Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe Faulting module path: C:\windows\System32\ucrtbase.dll Report Id: 4d9484f7-2a41-450f-b550-b392a2cfda2e Faulting package full name: Faulting package-relative application ID:"


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Environment

  • SAP Crystal Reports 2016
      
  • SAP Crystal Reports Developer, for Visual Studio ( confirmed with SP 24 )
      
  • MS Window 10 upgraded to version 1809

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

CR Designer application crash, ucrtbase.dll, cr for vs, .net , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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