Symptom
- Crystal Reports crash in various workflows.
- .NET application using Crystal Reports crash on MS Windows 10.
- There are no log files to report the crash in the folder:
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging
- After upgrading to MS Window 10 version 1809, Crystal Reports, and third party applications using Crystal Reports for Visual Studio .NET ,crash, and generates an error in: C:\windows\System32\ucrtbase.dll
- In the Microsoft Event Viewer, it shows the following error:
"Faulting application name: crw32.exe, version: 14.2.5.2618, time stamp: 0x5a1dcc75 Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0xc1f0557a Exception code: 0xc0000409 Fault offset: 0x000a24cb Faulting process id: 0xa40 Faulting application start time: 0x01d4eadd70493f78 Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe Faulting module path: C:\windows\System32\ucrtbase.dll Report Id: 4d9484f7-2a41-450f-b550-b392a2cfda2e Faulting package full name: Faulting package-relative application ID:"
Environment
- SAP Crystal Reports 2016
- SAP Crystal Reports Developer, for Visual Studio ( confirmed with SP 24 )
- MS Window 10 upgraded to version 1809
Reproducing the Issue
- Install Crystal Reports on MS Windows 10
- Upgrade MS Window 10 to version 1809
- When using Crystal Reports, or other third party applications using Crystal Reports for Visual Studio .NET , it crash and generates an error in: C:\windows\System32\ucrtbase.dll
Resolution
- Uninstall Crystal Reports or the third party application, and then re-install it.
Keywords
CR Designer application crash, ucrtbase.dll, cr for vs, .net , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016