SAP Knowledge Base Article - Public

2783621 - XML error on accessing Succession Org Chart in Role-Person nomination

Symptom

  • XML error on accessing Succession Org Chart
  • Succession Org Chart doesn't load, gives error as "Data xml from initial data fetch was empty error. Please contact support".

Environment

SAP SuccessFactors Succession Management

Reproducing the Issue

  1. Go to Succession Org Chart
  2. Search for the user there
  3. Gives "Data xml from initial data fetch was empty error. Please contact support" error

Cause

The mandatory permission for Succession module may not be enabled at the backend.

Resolution

Clients need to either open an case with Cloud Product Support or contact Implementation Partner to check backend setting as below:

Provisioning > Company Settings > Succession Planning (enables succession plan creation features)

Keywords

xml, error, issue, Succession Org Chart, Org Chart, Succession, load, data xml from initial data, empty error , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors Succession & Development all versions