SAP Knowledge Base Article - Public

2783722 - Error on generating matrix report


Gateway timeout error on generating matrix report v12


SuccessFactors BIZX: Succession Management and matrix report v12

Reproducing the Issue

  1. Go to Performance-Potential matrix via Succession
  2. Click Generate Report button-> gives Gateway Timeout error


One of the common reasons for this issue is incorrect configuration of matrix report filters.


If incorrect matrix filters is configured for matrix reports then it will result in many issues like Gateway Timeout error, users won't show up in the report, etc.

Below wiki page contains list of supported matrix report filters:

If you see any other field (other than mentioned in Supported field list) as matrix filter in your matrix report, example empId then you need to contact either Cloud Product Support or Implementation Partner to correct the xml configuration.


matrix report error, Gateway Timeout error in matrix report v12 , KBA , LOD-SF-SCM-MXG , Matrix Grid Reports (9 Box) , Problem


SAP SuccessFactors Succession & Development all versions