SAP Knowledge Base Article - Preview

2783960 - Getting a dump SAPLCRM_ERMS_EMAIL_COMPOSITION COMMIT_IN_OS_EVENT creating incident - Solution Manager

Symptom

  • When an incident (SMIV/ZMIV) document is saved, an ST22 Dump occurs:
    Category: ABAP Programming Error
    Runtime Errors: COMMIT_IN_OS_EVENT
    ABAB Program: SAPLCRM_ERMS_EMAIL_COMPOSITION
    Application Component: CRM-IC-CHA-EMA
  • Cannot create new incidents
  • 500 SAP Internal Server Error ERROR: COMMIT WORK in an event handler belonging to the OO transaction service. (termination: RABAX_STATE)


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Environment

SAP Solution Manager

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, IT Service Management, notification framework , KBA , SV-SMG-CM , Change Request Management , Problem

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