SAP Knowledge Base Article - Public

2783961 - Server Side Synchronizing Cancelled Tasks To C4C

Symptom

You noticed that the Outlook Server Side Integration is synchronizing cancelled tasks, even very old ones, to SAP Cloud For Customer where they are displayed as In Progress.

Environment

SAP Cloud For Customer

Cause

This is how the current filter logic works for the synchronization of Tasks.

Resolution

Server Side synchronization syncs completed tasks within 2 weeks time frame and all other tasks without any time filter.

Keywords

Groupware; Server Side; Tasks; Status; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions