2783974 - SAP Marketing - Emails for Provider Sinch are not delivered

Symptom

You execute an e-mail campaign in SAP Marketing with Sinch as e-mail service provider. Although there is no error returned in the execution log, and the EMAIL_OUTBOUND interaction is created properly, the emails are not delivered to the recipients. Also test sending of e-mails is not working, so the emails are not delivered.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud
SAP Marketing OnPrem from Release 1809

Product

SAP Marketing 1809 ; SAP Marketing 1909 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud 2002

Keywords

Email Campaign, not delivered, list-unsubscibe, email address for unsubscribing, follow-up page for unsubscribing Email Kampagne, nicht gesendet, E-Mail-Adresse für Abmeldung, Folgeseite für Abmeldung , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-DI , SAP Digital Interconnect (SAP Mobile Services) , CEC-DI-IN , SAP Intelligent Notification 365 , Problem

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