2783990 - Unable to save hris mapping from Job Relations Info

Symptom

The HRIS mapping from job relation info to standard element we are getting error message "The hris-element-ref is not supported by HRIS sync, refid 'jobRelationsInfo'".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

not supported elements HRIS sync.png

Cause

The HRISelement id jobRelationsInfo is not supported by sync mapping.

Resolution

Only 4 Job relationships types are hard coded sync'd to standard fields an shown in the below chart:

Job rel mapping hard coded.png

The sync logic will regard the external code for each known relationship type as fixed value. These external codes are from jobRelType Picklist.
The system will run the different sync logic (HR manager/matrix manager /custom managers/second manager) based on the external code.

These will be synd to standard fields hrId, secondManager, matrixManager, customManager.

Keywords

The hris-element-ref is not supported by HRIS sync, refid 'jobRelationsInfo', HRIS, Sync, Mapping, jobRelationsInfo, Employee Central, SuccessFactors, Employee Profile, Custom. , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , Problem

Product

SAP SuccessFactors HCM Suite all versions