SAP Knowledge Base Article - Preview

2784114 - User Interactions Reports Do Not Pull All Historical Data

Symptom

You want to pull out historical data from the Web Reports created on the top of Response Time Analysis data source; However, you have noticed it fetches data from the last 30 days at maximum and no data prior to one month is displayed.

For example, you need a report on all internal users and partner users who have visited sales quotes or quote console views from a long period of time.

Some of the report faces delivered by SAP are:

  • Avg. Response Times by Day
  • Avg. Response Times by Hour - Yesterday
  • Cold Vs Warm Interactions
  • End to End Response Time
  • Response Time Analysis
  • Response Time by Week - Extended Percentile View
  • Response Time by Week - Percentile View
  • Screen Adoption By User
  • Screen Usage Trend
  • Usage by Screen
  • User Interactions by Day
  • User Interactions by Hour
  • User Login by IP Address and Performance


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Environment

  • SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Response Time Analysis;User Interactions; no results, Usage Report, Date, Relative Selection, COD_RESP_TIME_ANA, Response Time by Week - Percentile View, 30 days , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

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