SAP Knowledge Base Article - Public

2784217 - Job family picklist doesn't show value in Signup form of Mentoring program


  • Job family and Job role fields don't show drop-down value in Signup form of Mentoring program
  • Job family and job role fields are configured as picklist fields but no drop-down values show up in the Signup form of Mentoring program


SuccessFactors BIZX: Mentoring program

Reproducing the Issue

  1. Go to Families & Roles or Manage Job Profile Content via Admin Center-> could see roles and families defined there and the expectation is to see all families and roles in drop down under Mentoring program
  2. Proxy as either Mentor or Mentee to access the signup form
  3. Fill the required details and go to Signup form
  4. No drop-down values show for Job Family and Job role fields.


The source of Job Family and Job role in Signup form for Mentoring program is NOT families & roles defined under Manage Job profile content.  The source to gather this information is from the User Data File, reason being is because jobFamily and jobRole are configured as standard elements on the Data Model XML file.


Since the source of the data is from the User Data File, the jobFamily and jobRole fields need to be defined the Succession data model xml, via provisioning.  If after configuration there is no data for the fields on the User Data File it will need to be added manually via Import Employees tool.

XML configuration of Job Family and Job Roles fields is as below:

 <standard-element id="jobRole" required="false" matrix-filter="false">
    <label>Job Role</label>

 <standard-element id="jobFamily" required="false" matrix-filter="false">
    <label>Job Family</label>


KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Problem


SAP SuccessFactors HCM Core 1902