Symptom
Workflow is configured to set Parent Position as step approver but the parent position do not have incumbent.
Environment
- SAP SuccessFactors Employee Central
- Workflow
- Position
Reproducing the Issue
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- Configure the step approver to look at the Parent Position:
- Trigger the workflow
Result:
The position is an step approver instead of the higher level position.
Cause
Expected behavior, the workflow engine will never escalate the steps to the next position if parent position does have incumbents.
Resolution
An enhancement request can be submit on customer end to review this functionality.
2090228 - How to submit enhancement requests for SAP SuccessFactors products
See Also
Keywords
Parent Position Workflow, position workflow, parent position have no incumbents, workflow position have no incumbent, , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-POS , Position Management , Problem