Symptom
In the ticket interaction you see that one of the mails display a message as below:
Warning! This e-mail may contain harmful content. If it is trustworthy, select View Original Content from the options menu
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, Email, Interactions, Harmful Content, virus, formatting missing , KBA , ticket , interactions , original content , harmful , safe , blacklisted , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Known Error
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