SAP Knowledge Base Article - Public

2785050 - SAP Jam: How to find the "Company ID" and "Datacentre" of a SAP Jam instance


  • I am using a SAP Jam instance integrated with an IAS or SuccessFactors tenant.
  • I have been asked by Support to provide the "Company ID" and/or "Datacentre" of the SAP Jam instance.

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SAP Jam Collaboration


  1. Log into your SAP Jam instance.
  2. Click on the cog wheel in the top right hand corner.
  3. Select Account Settings from the dropdown.
  4. Select Mobile Setup
  5. Click on Send Setup Instructions.

       Step 1.png

      Result: A pop-up window will display the Server and Company information of the SAP Jam instance.

      Step 2.png

      Server = Datacentre that the instance is located. e.g. DC4
      Company = Company ID of the SAP Jam instance. e.g. TestcompanyP


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