SAP Knowledge Base Article - Public

2785070 - Error Access the Position Org Chart with fingerprint=c553fb8fa495717f73d63e49567dc4cba00fff15

Symptom

When access the Position Org Chart for all users any error is displayed with the Fingerprint=c553fb8fa495717f73d63e49567dc4cba00fff15

Environment

Employee Central - Position Management

Cause

This is caused by and MDF Cache issue.

Resolution

To resolve the issue the MDF Cache needs to be cleared from Provisioning.
If you do not have a partner please raise an case with the component LOD-SF-EC-POS referencing this KBA to have the MDF Cache Cleared.

  1. Navigate to provisioning for the impacted instance
  2. Navigate to the "MDF Cache Tool" section
  3. Select "Clear Cache"
  4. Select "Click to Clear Cache"

Keywords

fingerprint=c553fb8fa495717f73d63e49567dc4cba00fff15, position org chart, position, error, position organisational chart, position organizational chart, ECT-116943 , KBA , LOD-SF-EC-POS , Position Management , Problem

Product

SAP SuccessFactors Employee Central all versions