You are using the Customer Search and although the results are being correctly displayed, the hyperlink to open them is not working.
SAP Cloud for Customer
Reproducing the Issue
Go to the Utilities work center.
- Open the Customer Search view.
- Search for any customer, for example, customer XYZ (XYZ represents the Customer ID).
- See that the on the results area, ID XYZ is shown, however, when you click on the ID hyperlink, nothing happens.
Customer XYZ is not replicated to Cloud for Customer.
Utilities scenario works with integration to other systems.
The Customer Search is an online search and will bring the results based on an online service call, that shows all customers that match the criteria of the search in both Cloud for Customer and the integrated system. To open those customers, however, they need to be replicated to SAP Cloud for Customer.
Utilities ; Customer Search ; Integration ; S/4 HANA ; SAP ERP ; hyperlink ; , KBA , LOD-CRM-IND-UTL , Utilities , How To