SAP Knowledge Base Article - Public

2785810 - An application error occurred when completing Orientation Step. System.Exception: Database update failed. ---> System.Exception: Can't get PDF files. - Onboarding 1.0

Symptom

An error has occurred.
Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:YYYMMDDHHMMMS. Server: DC4ONB********* is received when finishing Orientation step for a candidate.

Environment

SAP SuccessFactors All Versions - Onboarding 1.0

Reproducing the Issue

Step 1:Login to the instance

Step 2:go to onboarding

Step 3: find the affected candidate

Step 4:Click on Finish, see the error is trigger

Cause

A PDF Form was deleted in the system (PDF Forms, Forms, Referenced Files Forms) after the form was generated for the candidate.

Resolution

For Live Customers

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. The deleted PDF form needs to be deleted In addition, follow the template when creating an incident and provide the necessary information below:

  • Subject: KBA 2785810 - An application error occurred when completing Orientation Step. System.Exception: Database update failed. ---> System.Exception: Can't get PDF files. - Onboarding 1.0
  • Component: LOD-SF-OBD-ADM

Problem Description:

  1. BizX Company ID 
  • [Insert affected instance]
  1. Onboarding Account ID
  • [Insert name of the affected candidate]
  • [Insert name of the form that was recently removed from the system]

May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Delete the generated form in the candidate's record in the onboarding backend.

Actions for Support

Please see internal note for instructions.

Keywords

PDF forms, Application error, Deleted PDF form , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Onboarding all versions