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SAP Knowledge Base Article - PreviewSymptom
- When agents are classifying a call and after transferring the call to another number, the script becomes grayed out and unavailable
- The above happens even when using Script Type = Interactive Script and making questions mandatory with any Opening Type like "When Contact Answered"
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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