SAP Knowledge Base Article - Public

2785859 - Application error when edit benefit field

Symptom

When access a Benefit via Benefits Admin Overview and click into Benefit Type field system triggers an application error with fingerprint=63fa7ef2724b9ea5830786887abc9445c284f13c

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits 

Reproducing the Issue

  1. Go to Benefits admin overview
  2. Select a Benefit
  3. Change Benefit Type field
  4. Application error triggered

Cause

This error is caused by a conversion error when custom BenefitConfigUI reference incorrectly usefulLinks

Resolution

  1. Go to Manage Configuration UI
  2. Save current BenefitConfigUI as BenefitConfigUIBackup
  3. Delete BenefitConfigUI
  4. System will create Standard BenefitConfigUI automatically
  5. Refresh the page and access BenefitConfigUI 

Keywords

 fingerprint 63fa7ef2724b9ea5830786887abc9445c284f13c , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions