Symptom
After a workflow has been processed, the request for approval is missing from the home page.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Log in to SuccessFactors
- In the Approvals section of the home page, the tile is missing
Cause
- User is not in the approval group
- Workflow is pending approval from other users
- The workflow is with an Inactive/Purged User
- No action is taken on the workflow for over 180 days after the due date
- Cache needs to be refreshed
Resolution
User is not in the workflow
You can use any of the following options:
- Follow the steps in Implementing and Managing Workflows - Managing Workflow Requests as Admin to Add Approver
- If the user should be part of a Dynamic Group or role, review the following pages to ensure the pools/objects are correct and that the user meets the criteria:
Workflow is pending approval from other users
- Follow the steps in Implementing and Managing Workflows - Using the Pending Workflows Page to identify the current approver
- You can then reach out to one of the active users to approve the workflow, or proxy as one of the approvers
The workflow is with an Inactive/Purged User
You can complete one of the below options:
- Follow the steps in Implementing and Managing Workflows - Managing Workflow Requests as Admin
- If the approver is a Dynamic Group, you can navigate to Manage Workflow Groups to review users in the group. You can then reach out to one of the active users to approve the workflow, or proxy as one of the approvers
No action is taken on the workflow for over 180 days after the due date
You can use the following steps to resend the workflow to the current approver:
-
Navigate to 'Manage Workflow request'.
- Locate the missing workflow.
- Change the approver to another user and save
- Then edit and change the approver back to the manager (or current approver)
Refresh Cache
Please follow the steps in Implementing and Managing Intelligent Services - Refreshing OData API Metadata to refresh the cache.
See Also
- Implementing and Managing Workflows - Managing Workflow Requests as Admin
- Implementing and Managing Workflows - Creating a Dynamic Group
- Implementing and Managing Workflows - Creating a Dynamic Role
- Implementing and Managing Workflows - Using the Pending Workflows Page
- Implementing and Managing Intelligent Services - Refreshing OData API Metadata
Keywords
OData API Metadata Refresh And Export, Admin access to MDF OData API, To Do, Approve Requests, Approve Requests, nmissing, unavailable, success factors , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC-WFL-TOL , Admin Tools, Pending Req, Admin Alerts, Check Tool , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , LOD-SF-PLT-LHOM , Latest Home Page , Problem