SAP Knowledge Base Article - Public

2786483 - Workflow Request is Missing from the Home Page

Symptom

After a workflow has been processed, the request for approval is missing from the home page.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Log in to SuccessFactors
  2. In the Approvals section of the home page, the tile is missing

Cause

  • User is not in the approval group
  • Workflow is pending approval from other users
  • The workflow is with an Inactive/Purged User
  • No action is taken on the workflow for over 180 days after the due date
  • Cache needs to be refreshed

Resolution

User is not in the workflow

You can use any of the following options:

Workflow is pending approval from other users

  1. Follow the steps in Implementing and Managing Workflows - Using the Pending Workflows Page to identify the current approver
  2. You can then reach out to one of the active users to approve the workflow, or proxy as one of the approvers

The workflow is with an Inactive/Purged User

You can complete one of the below options:

No action is taken on the workflow for over 180 days after the due date

You can use the following steps to resend the workflow to the current approver:

  1. Navigate to 'Manage Workflow request'.

  2. Locate the missing workflow.
  3. Change the approver to another user and save
  4. Then edit and change the approver back to the manager (or current approver)

Refresh Cache

Please follow the steps in Implementing and Managing Intelligent Services - Refreshing OData API Metadata to refresh the cache.

See Also

Keywords

OData API Metadata Refresh And Export, Admin access to MDF OData API, To Do, Approve Requests, Approve Requests, nmissing, unavailable, success factors , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC-WFL-TOL , Admin Tools, Pending Req, Admin Alerts, Check Tool , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions