2786483 - Workflow Request is Missing from the Home Page

After a workflow has been processed, the request for approval is missing from the home page.

1. Log in to SuccessFactors
2. In the Approvals section of the home page, the tile is missing

• User is not in the approval group
• Workflow is pending approval from other users
• The workflow is with an Inactive/Purged User
• No action is taken on the workflow for over 180 days after the due date
• Cache needs to be refreshed

User is not in the workflow

You can use any of the following options:

• Follow the steps in Implementing and Managing Workflows - Managing Workflow Requests as Admin to Add Approver
• If the user should be part of a Dynamic Group or role, review the following pages to ensure the pools/objects are correct and that the user meets the criteria:
• Implementing and Managing Workflows - Creating a Dynamic Group
• Implementing and Managing Workflows - Creating a Dynamic Role

Workflow is pending approval from other users

1. Follow the steps in Implementing and Managing Workflows - Using the Pending Workflows Page to identify the current approver
2. You can then reach out to one of the active users to approve the workflow, or proxy as one of the approvers

The workflow is with an Inactive/Purged User

You can complete one of the below options:

• Follow the steps in Implementing and Managing Workflows - Managing Workflow Requests as Admin
• If the approver is a Dynamic Group, you can navigate to Manage Workflow Groups to review users in the group. You can then reach out to one of the active users to approve the workflow, or proxy as one of the approvers

No action is taken on the workflow for over 180 days after the due date

You can use the following steps to resend the workflow to the current approver:

1. Navigate to 'Manage Workflow request'.

2. Locate the missing workflow.
3. Change the approver to another user and save
4. Then edit and change the approver back to the manager (or current approver)

Refresh Cache

Please follow the steps in Implementing and Managing Intelligent Services - Refreshing OData API Metadata to refresh the cache.

• Implementing and Managing Workflows - Managing Workflow Requests as Admin
• Implementing and Managing Workflows - Creating a Dynamic Group
• Implementing and Managing Workflows - Creating a Dynamic Role
• Implementing and Managing Workflows - Using the Pending Workflows Page
• Implementing and Managing Intelligent Services - Refreshing OData API Metadata

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