2786926 - IBP: Integration issues - Incident prioritization

Judging the right priority for SAP IBP Integration (INT) incidents.

To ensure healthy service levels for all our customers, the priority of incidents is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of IBP Integration incidents, which cover the following components:

• SCM-IBP-INT
• SCM-IBP-INT-HCI
• SCM-IBP-INT-POP

SAP Integrated Business Planning (SCM-IBP)

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