SAP Knowledge Base Article - Public

2787333 - Error when retrieving Data Subject Information - Onboarding

Symptom

Error in Data Subject Information Configuration for ONB section.  

Unable to retrive information from onboarding system HRData !!ERROR!! - Onboarding management-Offboarding   Unable to retrive information from onboarding system due to Failed to convert result into olingo v2 Edm

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Onboarding - All Versions

Reproducing the Issue

  1. Navigate to Admin Center > Data Subject Information > Configuration > People
  2. Scroll down to Onboarding on left panel
  3. You will see that one of the items is not retrieving the correct information (please see the below screenshot)

demo_error.png

Cause

The issue was cause after we have authenticated the flow for the odata calls. This was a required change.

Resolution

This is a known issue that will be fixed in the upcoming release -- 1905.

Below is a workaround that can be applied:

  1. Add "GET|/$metadata;" (without the quotes) to the existing key OAuth.v4Admin.PathsWhitelist in the back-end (Super Admin > Account Options);
  2. Go to Admin Center > Data Subject Information > Configuration > People and click the Refresh Configuration button;
  3. Data should be showing now

See Also

2753461 - DRTM Onboarding Purge Failed - No Authorisation

2626104 - ONB GDPR - Data Subject Information Report-1802-Onboarding

Keywords

GDPR, Data Subject Configuration, Data Subject Information, odata, OAuth.v4Admin.PathsWhitelist, Failed to convert result into olingo v2 Edm , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1902