Symptom
- When a task is reassigned and the verifier completes the "reverification notification task"
- The task auto reassigns back to the original default assignee if "manager" is selected for the question "Who will be responsible for the reverification?"
- The person it was reassigned to is then under the impression they have completed the task since it falls out of their work queue and visibility
- This causes late reverifications, double work and confusion
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Resolution
With the current offering of SAP SuccessFactors Onboarding, the application does not have feature and functionality to disable the Reverification Notification Step because it is part of US I-9 Reverification SAP standard process.
Note
We encourage our customers if they feel the ability to disable the Reverification Notification Step and should be part of the product, kindly create an enhancement request on the SAP Influence Portal.
Keywords
SAP, SuccessFactors, Onboarding I9, Reverification, Re-verification, verify, Alien Authorized, Receipt, Number, Expired, Document , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions