Symptom
You would like to create a default signature template in My Email Settings but there is no option to do so.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Click on the User Icon.
- Open Settings.
- Select My Email Settings.
- Click Edit.
Notice there is no option to create a new default signature template.
Cause
If you do not have a template maintained within the sales or Service work center, the option will not be available within My Email Settings.
Resolution
You must first add a template within the Sales work center. To do so, please follow the below steps;
-
Go to the Sales or Service work center.
- Open the Templates view.
- Click New Template.
- Maintain the desired signature details.
- Save the changes.
After creating this template, it will be available for selection in My Email Settings.
Keywords
My e-mail Settings, email, Default signature, sales template, User Photo, Icon, 1905 feature, C4C, Set the default signatures for new e-mail messages, replies and forwards , KBA , LOD-CRM-SC-EML , Email , How To