SAP Knowledge Base Article - Public

2787602 - Cannot navigate to LMS from BizX. "Loading...." message displayed


When attempting to navigate from BizX to LMS, the user/admin sees the following message on screen. It's not possible to navigate past this screen.



SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

As a user:

  1. In BizX, from the dropdown menu select Learning.

    user learning.jpg
  2. Error is generated.

As an admin:

  1. In BizX, navigate to Admin Center and select Learning Administration

    admin learning.jpg
  2. Error is generated


Configuration issue within the integration settings either in BizX Provisioning or LMS


When you run a HTTPWatch trace, you will notice that there is a %20 reference on the line when the message is displayed


The %20 indicates that there is a space after the company id. Once you can identify where this space is, remove it and then the integration should work.


Loading, integration, BizX, LMS, %20, HTTPWatch, , KBA , LOD-SF-LMS-INT , Integrations with BizX , Problem


SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Learning all versions