2788698 - WalkMe for SAP SuccessFactors HCM

• How to enable SAP SuccessFactors-Managed WalkMe Content?
• What is the permission needed for WalkMe?
• Types of WalkMe
• Documentation and additional information regarding WalkMe functionality in SuccessFactors.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite

WalkMe for SAP SuccessFactors HCM is an AI-powered tool that gives users in-app guidance and automates tasks. It helps HR teams see exactly how users use the system, where they struggle, and where improvements are needed. This allows for faster adaptation, smoother workflows, and better results, without adding extra work for HR or IT teams. For more details, please visit this blog Accelerating Adoption with WalkMe for SAP SuccessF... - SAP Community 

Two types of WalkMe Content:

• Customer-Managed Content: This allows customers/companies to create WalkMe guidance tailored specifically to their employees, using their own policies, processes, and system configurations. This option requires a WalkMe license and at least one connected system. For more information, please refer to Help Portal - Showing Your WalkMe Content to Your Users
• SAP SuccessFactors-Managed Content: SAP SuccessFactors provides built-in WalkMe content that's available without a WalkMe license. This content is created and maintained directly by SAP SuccessFactors.

Displaying SAP SuccessFactors-Managed WalkMe Content to Users:

• Make sure you have Company System and Logo Settings permission.
• Test the content in a non-production system first before enabling this in production.

     How to enable WalkMe :

1. In Action Search, type WalkMe and press ENTER. You will see the Configure Digital Adoption Platforms (DAP) page.
2. Select Toggle Configure Digital Adoption Platforms (DAP) 
3. Toggle Enable WalkMe.
4. Select SAP SuccessFactors-Managed Content.

Notes: 

• Both SAP SuccessFactors-Managed content and Customer-Managed content cannot be enabled at the same time. Please refer Help Portal - Showing SAP SuccessFactors-Managed WalkMe Content to Users
• Once enabled, users will see a '?' icon in your instance header.

• KBA 3568455 - How to handle cases & customer queries related to WalkMe(WME*)
• KBA 3613622 - [INTERNAL] - Handling WalkMe Cases in SuccessFactors
• Help Portal - Showing SAP SuccessFactors-Managed WalkMe Content to Users
• Help Portal - WalkMe Guided Tours Now Available in SAP SuccessFactors Applications
• SAP Community - WalkMe Now Available in SAP SuccessFactors : A New Era of Digital Adoption
• SAP Community - Accelerating Adoption with WalkMe for SAP SuccessFactors HCM

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