SAP Knowledge Base Article - Public

2788722 - Unable to Edit Custom Profile on Jam Admin


  • Admin user dont see an option to edit the Custom Profile fields over Jam Admin side.
  • Missing edit button on Custom Profile page of Jam.

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **


SAP Jam Collaboration

Reproducing the Issue

  1. Admin user go to Jam Admin settings
  2. Click on Product Setup
  3. Custom Profile
  4. Edit button does not show over any of the profile widgets

Example of UI about this page and Edit button location:



The custom profile editing feature is not only available in SAP Jam Basic and Advance Edition. It is only available in Advance Plus and Enterprise Edition.


In case you want to have the ability to Edit these Custom Profile information, please engage with your Sales/Account representative to get more information on how to upgrade your SAP Jam license.

See Also

KBA  2287664 - Where can I find SAP Jam Edition Specifications


unable to edit custom profile, Jam user profile, custom profile , KBA , LOD-SF-JAM , SAP Jam , How To


SAP Jam Collaboration all versions