SAP Knowledge Base Article - Public

2789129 - Application Error when searching for users in Manage Role-Based Permission Access


When enabling the RBP for a user via Manage Role-Based Permission Access, an application error appears.

Fingerprint: 5ac5fe5ba7b0597b5c0ecae843ea55ca9bc69151

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SAP Successfactors HCM Suite

Reproducing the Issue

  1. Logon to SAP SuccessFactors instance > Admin Center 
  2. Go to "Manage Role-Based Permission Access"
  3. Select "Add Users"
  4. Type in Last name and first name of user > Application error shows up

    Application error for evraztest.PNG


A field (standard element) in the data model is set up as picklist but is using string values.


To solve this, you will need to cancel/delete the picklist ID for the field (standard element). Note: The search fields (like Location, first name, last name, etc.) should not have a picklist value if they are set with string values.

For example, the standard element field "Location" has a picklist ID configuration of "Country", as seen in the example below:

<standard-element matrix-filter="true" required="true" max-length="128" id="location">
<label xml:lang="en-US">Location</label>
<picklist id="country"/>

Delete the Picklist ID for the said standard element in order to search for users with first and last name only.


 Manage Role-Based Permission Access, Application Error, 5ac5fe5ba7b0597b5c0ecae843ea55ca9bc69151 , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-PCK , Picklist Management Issue , Problem


SAP SuccessFactors HCM suite all versions